QUESTIONS

asked

FREQUENTLY 

Do I need an appointment to view the show room?

Yes, our showroom is open by appointment only, Monday-Thursday. To book an appointment, please email us at jess@somethingborrowedrentals.ca with your event details and we will be in touch to arrange a date and time that works best for you. If our regular hours are not suitable for your schedule, please let us know and we would be happy to arrange a time that is more convenient for you.

How do I place an order?

The best way to place an order is through the contact form on our website. You may also email us directly at jess@somethingborrowedrentals.ca. Once your request has been reviewed, we will be in touch to confirm product availability, as well as answer any questions you may have.

What is the minimum order?

We have a minimum rental order of $50 before tax to accommodate time and detail spent on your order.

When should I place my order and what is required to secure it?

We recommend reserving as soon as possible to ensure availability. The items are not secured until we have received a signed contract, as well as a 40% non refundable deposit.

How long can I have the items in my order?

All of our items are quoted for a one day use. A pick up from our warehouse can be arranged for 1 business day before the event and a return can be arranged for 1 business day after your event. If you require the rentals for a longer time period, please contact us via email for long term rental rates.

Do you offer delivery and pick up? What are your delivery rates?

Yes, we offer delivery/pick up at an additional fee that is calculated based on venue location as well as order size.

Do you offer setup?

Yes we do, please contact us for availability and associated pricing.

What are your payment terms?

To reserve an order, we require a 40% non refundable deposit. The final payment, as well as final numbers will be due no later than 30 days before the event. We understand that the quantity you originally booked will not necessarily match your final numbers. Quantity reductions of 30% or less can be accommodated up until 30 days before the event. Please note, we will not accept reductions after this time. Increases can always be accommodated, subject to availability.

What forms of payment do you accept?

We accept cash, cheque, email money transfer as well as credit card. EMT payments can be sent to jess@somethingborrowedrentals.ca. No password is required, and we request that you kindly reference the invoice or quote number in the note section of the etransfer. If you prefer to pay via credit card, you may conveniently do so online through our booking software. If you choose to pay via cash, cheque, or EMT, we still require a valid credit card on file for security purposes.

What happens if items are returned broken or damaged?

We charge a replacement fee for all damaged, broken or missing rental items and packaging. This fee varies depending on the item, as well as our ability to restock it. If there is an issue, a member from our team will be in touch as soon as possible. If we are unable to reach you in regards to an issue, the credit card on file will be automatically charged for the replacement. The customer is responsible for the goods for the entire rental period. For more information on specific items and replacement fees, please contact us.

What if the venue/staff agency damages the items?

The client who signs the contract remains responsible for the rental as well as any damages, broken or missing items.

Do I need to clean the items after use?

We take care of all cleaning and sanitizing procedures upon return. We do ask for any excess food to be scraped/rinsed off our dishes/flatware and any liquid to be emptied from our glassware prior to repacking. It is important to ensure that napkins stay dry and free of food to avoid damage. All items must be returned to their original packaging prior to the return.

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